We don't just sell you the software
We ensure that you can use it to achieve maximum cost savings and efficiencies. Our product specialists will be there to help you at every step — from initial consultancy before you've even decided upon TempID, through the process of data migration from existing systems, to the first live payroll run and beyond.
We can provide whatever level of support you need, from training in TempID and Sage products, to on-going advice and best practice guides and a more general ear to talk to in these trying economic times.
We employ technological solutions to enable hands-on support wherever you and your users are, including phone, email and remote control solutions. Our dedication to providing the highest quality of support in the industry means we're often there after hours, weekends and bank holidays. If your payroll crashes on a Wednesday evening you need the assurance of support from a partner who understands the implications of every issue you face.
Most TempID issues are resolved under our standard support contract — no further support costs incurred.
A recent customer survey showed a 90% customer satisfaction rating for our support service — and we're working hard to improve this rating even further.